On Tuesday, November 19, the eighth edition of Digital Bank Santiago took place in Chile. This financial innovation event arises from the need to strengthen Fintech and generate collaborations that promote digital transformation in Latin American banking.
This edition featured exhibitions by leading members of the banking industry in Latin America, from banks, financial services companies, Startups and Fintech, to share experiences and knowledge.
In addition, the event featured a contest, in which 18 Fintech startups from Argentina, Chile, Colombia, Peru and Uruguay participated, presenting demos of their technological solutions that contribute to the digitalization of banking.
According to Patricio Silva, General Director of Digital Bank Latam, “financial institutions are no longer seeing Fintech ventures as a competition and now they are opening the doors for them to be part of their digital transformation processes. It is looking to put the customer in the center. ”
And in this event, important companies such as Banco De Chile, Banco Santander, Redbanc, Visa, Vigatec, Temenos, Vorwerk, Ticnow, Infobip, Latinia, Hyland, Cyxtera, Veritran, Azurian, Volanté, Coasin Logicalis, Intico, Fisa Group, Automation Anywhere, FAD Biometría, among others, as well as digital transformation international experts attended to find ways to connect to one another.
In the keynotes there was a clear diagnosis of the need for banks to generate a cultural change to be protagonists of new businesses, taking digital transformation as a continuous process.
At the same time, there is concern for new competitors such as Google Pay or RappiPay, and interest in the technological irruption that fintech means.
In the case of BCI, its innovation manager, Fernando Calvo, referred to what they are doing with APIs, noting that they can benefit both traditional banking and Fintech by creating new channels, innovating, reaching very valuable information, providing unique customer experiences and optimizing efficiency.
Technology companies and payment media partners also see a great opportunity in banking - Fintech integration. Mauricio Muñoz, Principal Solutions Architect of Amazon Web Services, said that trends such as Artificial Intelligence and the cloud will continue to play a fundamental role in the development of services.
Other topics that were discussed were RPA, intelligent automation, WhatsApp Business, support during digital transformation, advanced authentication through facial recognition, open banking, machine learning and CRM to manage omincanality.
On fintech contest, the winner of the Digital Bank was Kunder, with the premise of providing technological solutions services for the financial industry with customers in mind. That's where his name comes from, because Kunder means "clients" in Swedish. They carry out web development, customized videos for platforms, mobile apps, design and user experience, transactional systems and integration, support, maintenance and consulting are part of the services offered by this StartUp.
Finally, the event announced the creation of a collaborative network called Digital Bank Experience and an upcoming international workshop, called "Design the Bank of the Future".